Shipping & Returns

Shipping Policy

  • Shipping cost for your order will be displayed at the time of checkout.

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  • Ruchi Collection is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • Ruchi Collection is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Return & Exchange Policy

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. The same applies for exchanges.

  • To complete your return, we require a receipt or proof of purchase.

  • Any item not in its original condition, that is damaged or missing parts for reasons not due to our error cannot be returned.

  • To return your product, you should mail your product to: 8227 Ruby Valley Rd, Charlotte, NC - 28277

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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