Cancellation Policy

Ruchi Collection (RC) practices a hassle-free cancellation policy. We are just an email (customercare@RuchiCollection.com ) away if you decide to change or cancel your order. We try our best to accommodate your request with our ZERO CHARGE cancellation policy, so you get the full refund. The below chart explains the cancellation timelines and the respective charges (if any)

Time from day of Order	Charge (Percentage of Total Sales Price)
Day 1 - Day 3	ZERO CHARGE Cancellation
Day 3 - Day 15	20%
Day 16 - Day 20	25%
After 20 Days	Cancellation period has expired. The product can only be returned after delivery. Please follow our Return Policy.

Orders which are REFUSED AT DELIVERY will incur 10% processing fees + 20% Return shipping fees + 30% Restocking fees. 

** Special Orders are orders that are customized in terms of color, leather, chaise/lounge direction, tufted buttons, layout (addition or removal of section), bed function, etc. Clearance and Promotional orders are orders that are on clearance or have promotional coupons applied to it. Special orders and Clearance & Promotional orders can’t be cancelled and if an exception is made then 60% restocking fees will be applied.

Ruchi Collection (RC) reserves the right to cancel the assembly service or other services for customized orders.