Ruchi Collection offers a 30-day hassle-free return policy on all products, with the exception of Special Orders and Orders purchased on clearance or with promotional discounts, to provide the best possible customer service.
Eligibility for Return
To be eligible:
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The item must be unused and in the same condition as when received.
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It must be in the original packaging.
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The return must be initiated and completed within 30 days of delivery.
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A receipt or proof of purchase is required.
Defective Return Process
If your order is damaged or dented during delivery:
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Notify Ruchi Collection within 72 hours of delivery by emailing customercare@ruchicollection.com.
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Include 5 or more photos/videos clearly showing:
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Multiple photos/videos help us address the issue promptly.
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If reported after 72 hours, Ruchi Collection (Lixra) reserves the right to refuse the return.
Resolution Steps:
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Minor damages can often be repaired by professional furniture repair companies. Ruchi Collection partners with nationwide repair services and will schedule a repair/inspection within one week of damage reporting.
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If the item cannot be repaired, replacement pieces will be provided within 2–12 weeks depending on customization.
- Please be aware that newly supplied replacement components may not be an exact visual match to the original furniture. Differences can occur because materials such as leather, metal, thread, marble, and wood may vary slightly from one manufacturing batch to another. The appearance of furniture that has already been in use may also differ somewhat from brand-new replacement parts due to normal aging and use.
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If the design is discontinued or replacement is not possible, a mutually agreed refund will be issued.
Important: Unauthorized returns (those not meeting the above criteria) will incur a 45% restocking fee plus return shipping costs paid by the customer.
General Return Guidelines
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Special Orders and Promotional Orders reported as damaged are eligible only for repair or replacement. If an exception is made for return, a 45% restocking fee will apply.
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Customers are responsible for following the entire return process, including fees.
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Returned orders arriving damaged or missing items will incur additional deductions from the refund.
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Orders with open claims for delivery damage will be charged extra for any further issues during the return.
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Refunds are issued only after inspection at our warehouse. Processing time: 7 business days after inspection.
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Orders refused at delivery or canceled after shipping will incur:
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10% processing fee
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20% return shipping fee
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30% restocking fee
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White glove delivery service charges are non-refundable.
Product Representation Disclaimer
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Product images may differ slightly in color due to factors such as monitor settings, lighting, and natural variations.
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Measurements may vary by 2–3 inches due to rounding.
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Ruchi Collection is not responsible for slight color variations or size differences (three inches or less).
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If precise color or dimensions are critical, please contact us prior to purchase for clarification.
White Glove Delivery and Assembly Policy
We want your delivery and setup experience to be as smooth as possible.
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Choose from White Glove Delivery with or without Assembly.
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After delivery, once we receive assembly request from you, we will reachback within 24 hours to schedule assembly at a time that works best for you and the assembly team.
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Assembly should be completed within 2 weeks of delivery. Need more time? Let us know and we’ll do our best to accommodate.
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Once your assembly appointment is confirmed, our team is reserved just for you — which means the service is non-refundable.
We’re here to make sure your furniture is placed, assembled, and ready for you to enjoy hassle-free.
Definition of Special Orders
Special Orders are customized in any of the following ways:
Clearance and Promotional Orders include items purchased during sales or with discount coupons. These orders cannot be returned.
Steps to Initiate a Return
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Email customercare@ruchicollection.com with your order details.
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Our service desk will guide you through the return process in accordance with the policy for your product.
- Initiate Return Click here!
